Clients can make or break an equine veterinarian’s practice or spirit. In this episode, we talked with Lisa Kivett, DVM, MS, DACVIM, owner of Foundation Equine, about dealing with dissatisfied clients. We also talked about boundaries and how they fit into this issue.

Topics covered include types of client dissatisfaction, addressing client issues, setting boundaries with clients, and the “Universal Upset Patient Protocol.”

“The Business of Practice” podcast is brought to you by CareCredit. Learn more at carecredit.com.